Shipping policy
Last updated: 23 October 2026
We send digital orders manually by email within minutes after payment confirmation, every day including weekends and public holidays, regardless of when you order. Digital delivery is free.
What arrives
Your order email contains the purchased digital product or redemption information, with product-specific download or deployment and activation instructions. No physical box, disc, USB drive or parcel is shipped. Use the official Microsoft route identified in your instructions.
How delivery works
- Place your order using an email address you can access.
- After payment is confirmed, we manually prepare and email the order within minutes.
- Open the email and follow the supplied instructions for the edition you purchased.
There is no daily order cut-off or physical transit time. If an order check causes a delay, we explain the issue and the next step by email; this does not remove the promised delivery time or your rights.
Email missing?
Check your inbox, spam or junk folder and the email address on your order. If the message is missing after payment confirmation, contact support@marelkeys.com, WhatsApp +44 7848 112802 or our contact form with your order number. Avoid placing a second order solely because the first email has not arrived. We will check the order and resend the information where appropriate.
Product and payment details
The product's platform, edition and applicable licence restrictions still apply to digital delivery. Follow the conditions stated for the offer. Shopify or the payment provider may request a billing address for payment checks or taxes even though no parcel is shipped. The destinations and currencies available for an order are those shown in the storefront and checkout; this does not expand the licence's permitted region.
Help and remedies
Contact support@marelkeys.com, WhatsApp +44 7848 112802 or our contact form for help with your order, delivery or activation. Support is provided by messages; telephone calls are not monitored.
If we cannot supply your order as promised, the remedies in our Return, Refund & Cancellation Policy and applicable law remain available.
Seller
MARELKEYS LTD
Company number: 16831368
Registered office: 24-26 Arcadia Avenue, Fin009, London N3 2JU, United Kingdom
Email: support@marelkeys.com
WhatsApp messages: +44 7848 112802
This is our registered company address; no physical return is required for digital products.
