No. Products described as digital are delivered electronically. No physical box, disc or printed card is sent.

Use a valid email address at checkout. Eligible order details, instructions and any applicable download or activation information are sent electronically after order processing.

Check the operating system, edition, licence type, device count and eligibility requirements stated in the product description. Contact support before purchasing if anything is unclear.

Follow the exact redemption method, deadline and terms shown on your deal page and voucher confirmation. The redemption route can differ between offers.

Redeem your voucher

Follow the redemption instructions shown on the deal page and voucher confirmation you received from Groupon or Wowcher. The exact process may differ by offer.

1. Open your voucher and locate the redemption code and deal instructions.
2. Use the redemption page or checkout route specified in that offer.
3. Enter the requested voucher details exactly as displayed.
4. Use a valid email address for digital delivery.
5. Keep your voucher until the order has been completed successfully.

Voucher support

If a code is rejected, email support@marelkeys.com with the deal title, voucher code, expiry date and a screenshot of the message. Do not send payment-card details.

Voucher validity, eligibility, limits and refund handling are also subject to the terms shown on the marketplace deal and voucher.

Follow the supplied instructions first. If the issue continues, contact support with your order number, product name and the exact error message or screenshot.

Need help getting started?

Use the instructions included with your order first. If an activation or installation issue remains, email support@marelkeys.com with your order number, the product name, your operating system and a screenshot of the exact error message.

Before contacting support

• Confirm that the product matches your device and operating system.
• Remove incompatible trial or previous versions only when the official installation instructions require it.
• Use the official publisher download or redemption route supplied with the order.
• Never share passwords, full payment details or remote-access credentials by email.

Support covers the product and activation route described on the product page. It does not include unrelated device repair, third-party modifications or unsupported operating systems.

Eligibility depends on whether digital content or a code has been supplied, revealed, downloaded, redeemed or activated. Please read the applicable policy before purchase.

Refund and Cancellation Policy

This policy applies to purchases made directly from Marelkeys. Purchases made through Groupon, Wowcher or another marketplace may also be subject to that marketplace's voucher, cancellation and refund terms.

Digital content and change-of-mind cancellations

Where a digital product is supplied before the end of the statutory cancellation period, we may ask for your express consent to begin supply and your acknowledgement that the right to cancel may be lost once supply begins. Until digital supply begins, any cancellation right available under applicable law remains unaffected.

Faulty, unusable or incorrectly described digital content

Your statutory rights are not restricted by this policy. Digital content must be of satisfactory quality, fit for purpose and as described. If a product is faulty or does not conform to the contract, contact support@marelkeys.com with your order number, product name, operating system and the exact error message. Depending on the circumstances and applicable law, the appropriate remedy may include technical assistance, repair, replacement, price reduction or refund.

Compatibility and customer error

Before ordering, check the stated operating system, region, device count, licence duration and activation method. We may not offer a discretionary refund where accurate product information was provided and the issue results solely from ordering an incompatible product, entering incorrect customer information, failing to follow the supplied instructions, or using the product outside its stated terms. This does not affect statutory rights where the product is faulty, not as described or otherwise non-conforming.

Requesting help or a refund

Email support@marelkeys.com with the order number and supporting information. Do not publish or send a full activation code in an unsecured message. We may request reasonable evidence to diagnose the issue and confirm the purchase.

Marketplace vouchers

For Groupon or Wowcher purchases, use the support and refund route specified on the deal or voucher where required. Marketplace decisions and voucher refunds may be handled by the marketplace under its own terms.