Frequently Asked Questions
What do I receive?
A digital product or redemption information with the download or deployment and activation instructions for your order. No physical box, disc, USB drive or device is shipped.
When does it arrive?
We send digital orders manually by email within minutes after payment confirmation, every day including weekends and public holidays, regardless of when you order. Digital delivery is free. Check inbox and spam; see delivery details if an email is missing.
Windows or Mac?
Choose the platform shown in the product title. Windows and Mac Office offers are separate. Windows Home and Pro keys are not interchangeable; install the matching edition on supported hardware.
What do OEM and Retail mean?
OEM and Retail are licence channels with different use, hardware and transfer conditions. OEM is commonly tied to the licensed device; Retail transfer and reinstallation depend on the applicable terms and activation eligibility. The product's device allowance, supported region and publisher terms still apply.
Does Office include Microsoft 365 or future upgrades?
The listed Office releases are distinct from Microsoft 365. Additional devices, cloud services or future Office versions are not included unless expressly stated in the offer. Use is governed by the licence supplied for the edition.
Where do I download and activate it?
Use the official Microsoft route and the instructions in the order email. Different licence channels can have different deployment steps. Our installation and activation guide explains how to get help.
Can I cancel or get a refund?
Contact us promptly before digital supply begins. We do not offer voluntary change-of-mind refunds after the content has been supplied, but statutory cancellation rights and remedies for missing, invalid, incorrect or misdescribed products remain available. Read the full Return Policy.
How do I contact you?
Contact support@marelkeys.com, WhatsApp +44 7848 112802 or our contact form for help with your order, delivery or activation. Support is provided by messages; telephone calls are not monitored. Include the order number and exact issue; keep full keys, passwords and card details private.
