Frequently Asked Questions

Are products delivered physically?

No. Products described as digital are delivered electronically. No box, disc or printed card is sent.

Where will I receive my order?

Delivery information is sent to the email address used at checkout. Please check spam or junk folders before contacting support.

Can I use a product on any computer?

Not necessarily. Compatibility, region, device count, licence duration and activation method vary by product. Read the full product page before ordering.

What should I send when requesting support?

Send your order number, product name, operating system and the exact error message to support@marelkeys.com.

Can a digital order be returned?

Digital-content cancellation and refund rights depend on whether delivery or access has begun, the consent given at checkout and whether the product is faulty or not as described. Please review the store refund policy before ordering.

Are you affiliated with every software publisher shown?

No affiliation should be assumed. Product names and trademarks remain the property of their respective owners. Any authorised-reseller claim will be stated only where Marelkeys holds supporting authorisation.