Frequently Asked Questions

How is software delivered?

Digital products are delivered electronically to the email address used at checkout or through the redemption route stated in a marketplace offer. No physical parcel is sent.

When will I receive my order?

Supply begins after order acceptance and any payment or security review. A reliable store-wide instant-delivery promise has not been verified, so use any supported timing shown on the specific listing or contact support before a time-critical purchase.

Is this a subscription?

It depends on the product. The listing must state whether the licence is a one-time purchase, perpetual licence or time-limited subscription. Do not assume that a one-time payment includes future versions or upgrades.

How many devices can I activate?

The permitted device count is product-specific and must be shown on the product page. A licence for one device must not be shared across additional devices.

Which operating systems are supported?

Compatibility varies by edition. Check whether the listing is for Windows or Mac and review the exact supported operating-system versions before ordering.

What do OEM and Retail mean?

These are different licence channels with different use and transfer conditions. OEM licences are commonly tied to the first eligible device on which they are activated; retail terms can differ. The specific listing and publisher terms control. Contact us before purchase if the licence channel is unclear.

Where do I download the software?

Use the official publisher download or redemption route supplied with the order. Do not use third-party download sites unless the product instructions expressly identify them.

What happens if activation fails?

Check that the installed edition matches the order, then contact MarelKeys with the order number, operating system and exact error message. Do not disclose the full key publicly.

Can MarelKeys help with installation?

Practical guidance is available for the product and activation route shown in the listing. MarelKeys support is separate from any support provided by Microsoft or another publisher.

Can I cancel my order?

Contact us immediately. Cancellation rights can change once digital supply begins after the required consent and acknowledgement. Statutory rights for faulty or misdescribed digital content remain.

What is the refund policy?

Remedies depend on the reason and applicable law. Faulty, unusable, incorrectly supplied or duplicate orders are reviewed under the Refund & Cancellation Policy. Digital products are not subject to a blanket “no refunds” rule.

Do you sell physical products?

No product should be treated as physically shipped unless its page expressly says so. The current store is focused on electronically delivered software.

How do I contact support?

Email support@marelkeys.com, call +44 7848 112802 or use the contact form. Include the order number, product and exact issue.