Activation & Installation Support
Before installation
- Confirm the exact product, edition, operating system, region, device count and licence type shown in your order.
- Use the official publisher download or redemption route supplied with the order.
- Back up important files before changing installed software.
- Remove trial or previous versions only where the official instructions require it.
If activation fails
- Check that the installed edition exactly matches the purchased edition.
- Check the device date, time, internet connection and any error message.
- Do not publish the licence key or send the full key in an unsecured message.
- Email support@marelkeys.com with your order number, product name, operating system and a screenshot of the error, or call +44 7848 112802.
Scope of MarelKeys support
MarelKeys support covers the product, delivery route and activation information described in the listing. It is separate from any publisher support entitlement and does not include unrelated device repair, unsupported systems, third-party modifications, account recovery or bypassing licence controls.
Remote assistance
Do not install remote-access software or disclose credentials unless a separately agreed support process clearly identifies the provider, scope and privacy terms. MarelKeys will never ask for full payment-card details by email.