Activation & Installation Support
Start with the instructions in your order email and use the official Microsoft download, deployment or redemption route for the purchased edition.
Install and activate
- Match the installed software to your order's edition and Windows or Mac platform.
- Check the publisher's hardware and operating-system requirements and back up important files.
- Remove an earlier or trial version only when the official instructions require it.
- Follow the activation steps supplied for the purchased licence channel.
Consumer Office redemption is not the correct route for every volume edition. Use the route identified in your supplied instructions. A software key does not bypass platform, region, hardware or licence conditions.
If an error appears
Check the installed edition, internet connection and device date and time, then contact support@marelkeys.com, WhatsApp +44 7848 112802 or our contact form. Include your order number, purchase email, product name and a brief description of the issue. For an activation error, include your operating system and the exact error message. Hide the complete licence key and other sensitive information in screenshots. Never send passwords, full payment-card details or remote-access codes.
What our help covers
Contact support@marelkeys.com, WhatsApp +44 7848 112802 or our contact form for help with your order, delivery or activation. Support is provided by messages; telephone calls are not monitored.
Our help concerns the product, delivery and instructions supplied with the order. It is separate from publisher support and does not include unrelated device repairs, unsupported-system modifications, account recovery or licence-control bypasses. Do not install remote-access software or share credentials unless a separately agreed process identifies its provider, scope and privacy terms.
For an invalid, incorrect or misdescribed product, the remedies in our Return Policy remain available. Troubleshooting does not remove your statutory rights.
