Terms of Service

Last updated: 23 October 2026

These terms apply to marelkeys.com and purchases from MARELKEYS LTD, trading as MarelKeys. They work together with the product information, delivery and return policies shown before purchase. Nothing here limits a right or remedy that cannot lawfully be excluded.

1. Who we are

MARELKEYS LTD
Company number: 16831368
Registered office: 24-26 Arcadia Avenue, Fin009, London N3 2JU, United Kingdom
Email: support@marelkeys.com
WhatsApp messages: +44 7848 112802

2. Digital products and licences

We sell the digital software products described on each product page. No physical package or device is supplied. The stated edition, platform, compatibility, device or user allowance and other offer conditions form part of the purchase information. Applicable publisher licence terms also govern use. A key does not grant rights beyond the supplied licence. Protect your key and do not share, distribute, resell or use it beyond the rights granted.

3. Ordering and payment

Choose the edition and platform you need, review the product details and enter accurate contact, email and billing information. You must have legal capacity to enter a contract. The available payment methods, final amount, currency, applicable taxes and mandatory charges are shown at checkout. Digital delivery is free. Payment is handled through Shopify checkout and the providers displayed there; do not send complete card details by message.

Placing an order is an offer to purchase; an automated acknowledgement alone is not acceptance. We accept the order when we confirm fulfilment or deliver the digital product. Before fulfilment, an order may be cancelled for unauthorised payment, information that cannot be verified, unavailability, an evident pricing error or reasonably suspected fraud or misuse. Any payment taken for a cancelled order will be refunded. Prices may be converted for the selected market; the checkout total is shown before payment.

4. Email delivery

We send digital orders manually by email within minutes after payment confirmation, every day including weekends and public holidays, regardless of when you order. Digital delivery is free.

There is no daily operational cut-off. Check the inbox and spam folder for your checkout email. The Digital Delivery Policy explains missing emails and delays.

5. Installation and support

Use a compatible device and the official download, deployment or redemption route identified in your order instructions. Install the matching edition. Internet access or a publisher account may be required. Hardware, region, account, transfer and reinstallation conditions remain subject to the relevant offer and publisher terms. Our assistance is separate from Microsoft or another publisher's support; unrelated repairs, account recovery, licence-control bypasses and remote installation are not included unless expressly agreed.

Contact support@marelkeys.com, WhatsApp +44 7848 112802 or our contact form for help with your order, delivery or activation. Support is provided by messages; telephone calls are not monitored.

6. Cancellations, product problems and refunds

Our Return, Refund & Cancellation Policy explains pre-supply cancellation, voluntary restrictions after actual digital access, statutory withdrawal and fault remedies. General agreement to these terms does not by itself remove a statutory digital-content cancellation right. Earlier orders retain the commitments applicable when purchased.

7. Website use, content and trademarks

Use the website lawfully. Fraud, unauthorised access, infringement, payment abuse and malware distribution are prohibited. Suspected misuse may be investigated. Original store content and branding are protected by applicable intellectual-property rights. Microsoft, Windows, Office and other third-party marks belong to their owners; product references do not imply endorsement or authorisation. Any linked partner profile describes only the relationship stated there. Shopify, payment providers and publisher services have their own terms. Website or third-party service availability is not guaranteed to be uninterrupted.

8. Privacy and your rights

Our Privacy Policy explains personal-data handling. We remain responsible for seller obligations imposed by applicable law. Nothing excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability or consumer remedy that cannot lawfully be excluded.

Subject to applicable law, we are not responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was made. These terms are governed by the laws of England and Wales; consumers elsewhere retain mandatory protections and forum rights in their country of residence.

9. Changes and complaints

Updates apply to future use or orders; they do not reduce existing purchase commitments except where law requires a change. For a question or complaint, contact support@marelkeys.com, WhatsApp +44 7848 112802 or our contact form with the order number and a description of the issue. A legally due remedy does not depend on discretionary complaints approval.